Frequently Asked Questions

Our AI has a 95% accuracy rate across 10,000+ plant species. The accuracy depends on the photo quality - well-lit, clear images of distinctive features (leaves, flowers, bark) provide the best results.

The initial download requires internet. After that, core identification features work offline. Some advanced features like community support and cloud sync require an active connection.

Currently, Planto is available on Android via Google Play Store. We're working on an iOS version - sign up for our newsletter to be notified when it launches!

Free users can identify up to 5 plants per day. Premium users enjoy unlimited identifications. All identifications are saved to your personal collection.

Yes! Premium users have access to our disease detection feature that can identify common plant diseases, pests, and provide treatment recommendations.

After identifying a plant, you can set custom reminders for watering, fertilizing, pruning, and more. The app will send push notifications at your scheduled times.

Absolutely! You can add unlimited plants to your collection, each with individual care schedules, photos, and notes. Think of it as your digital plant diary.

Yes! Planto offers a free plan with 5 daily identifications and basic features. Premium plans ($4.99/month or $49.99 lifetime) unlock unlimited identifications, disease detection, and more.

Yes! We offer a 7-day free trial of Premium. No credit card required. Try all premium features risk-free before committing.

You can cancel anytime through the Google Play Store subscription settings. Your Premium access continues until the end of your billing period.

Yes, we offer a 30-day money-back guarantee. If you're not satisfied with Premium, contact us for a full refund, no questions asked.

Absolutely. We use industry-standard encryption to protect your data. Your plant photos and information are stored securely and never shared without your permission.

Never. We respect your privacy and will never sell your personal information or plant data to third parties. Read our Privacy Policy for full details.

Yes! Premium users can export their entire plant collection, including photos, notes, and care history, in multiple formats (PDF, CSV, JSON).

If you have an account, your data is safely stored in the cloud. Reinstall the app and sign in to restore everything. Without an account, local data is deleted with the app.

Try taking another photo with better lighting and focus on distinctive features. Make sure the plant fills most of the frame. You can also use the 'Report Issue' feature to get help from our community.

Check that notifications are enabled for Planto in your device settings. Also ensure battery optimization isn't blocking background notifications. Visit Settings > Notifications in the app.

Try clearing the app cache in your device settings or reinstalling the app. Make sure you're running the latest version. If issues persist, contact our support team.

You can reach us through the app (Settings > Help & Support), email us at support@plantoapp.info, or visit our community forum where experts and other users can help.